Platform Engineering
Platform Self-Service Maturity Calculator
Enter self-service percentages and provisioning time to compute self-service maturity level and improvement recommendations.
Calculations run locally in your browserTool
Example — 45% self-service · 40% tickets · 4h provision time
Self-service rate
45%
Level 1 (Semi-automated)
Ticket ratio
40%
⚠ High — automate requests
Provision time
4h
Target <1h for self-service
Maturity level
Level 1 (Semi-automated)
About this tool
Platform Self-Service Maturity Calculator
The Platform Self-Service Maturity Calculator scores self-service maturity from ticket ratio, automation coverage, and provisioning time with improvement recommendations.
• Assess current platform self-service maturity before a platform roadmap session
• Identify the biggest gap in self-service coverage
• Benchmark provisioning time against maturity level targets
• Calculate ticket volume reduction from moving to higher self-service maturity
Affiliate disclosure
Uptime, incident, and on-call management. Better Stack provides status pages, incident management, and on-call scheduling for engineering teams.
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FAQ
What does this tool tell you?
The Platform Self-Service Maturity Calculator scores self-service maturity from ticket ratio, automation coverage, and provisioning time with improvement recommendations.
What affects the result most?
Self-service maturity levels: 0 (manual tickets), 1 (semi-automated), 2 (automated with approval), 3 (fully automated). Key self-service areas: environment provisioning, service scaffolding, secrets management, deploy pipeline, access management. Ticket-to-automation ratio: if platform team handles >20% of requests via tickets, maturity is low.
How should I use the result?
The calculation is deterministic — the same inputs always produce the same output — so the most useful workflow is to vary one input at a time and see which factor moves the result most. That tells you where to focus your attention before committing to a decision.